As an upgrade to traditional VPN, you can use LMI (Log Me In) to access your work computer on the go. With LMI you don’t need to connect your VPN or use Remote Desktop.

 

 

Step 1. Go to: https://control.itsupport247.net and enter in your email address and provided password. This password is NOT the same as any other password you have, but you can change the password to anything you like after you login.

 

 

 

 

 

Step 2. Once you log in, you’ll see the list of computers you have access to. Click the icon to the far left to start your remote access session. if this is your first connection, you may have to install the LMI software.

 

 

 

 

Step #. Once LMI is installed, you’ll get to this screen. This is your computers username & password, the same one you would type if you were sitting down at your desk.

Once you type your password, you’ll be connected and can get to work!

 

 

Troubleshooting

There is only two main issues people have with the LMI access:

  • You don’t know your correct username and/or password – We can reset your password, but we don’t know it. Reach out to us if you need a password reset.
  • You cant get LMI installed on your home computer. LMI Pro (the version we use) is well documented so check here for help. If all else fails, reach out to us for help.