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Handy Guide for LMI Access

As an upgrade to traditional VPN, you can use LMI (Log Me In) to access your work computer on the go.

Step 1. Install the TruGrid 2FA app on your mobile phone.

Step 2. Go to: https://control.itsupport247.net and enter in your email address and provided password. This password is a new password and will be provided.

Step 3. In the TruGrid App, hit the plus sign top right and scan the barcode on the the screen. Enter the 6 digit code into the website.

Step 4. Sign in again using the password from step 2 and the code from step 3.

Step 5. Once you log in, you’ll see the list of computers you have access to. Click the icon to the far left to start your remote access session. if this is your first connection, you may have to install the LMI software.

Step 6. Once LMI is installed, you’ll get to this screen. This is your computers username & password, the same one you would type if you were sitting down at your desk.

Once you type your password, you’ll be connected and can get to work!

Troubleshooting

There are three main issues people have with LMI access:

  • You don’t know your correct workstation username and/or password – We can reset your password, but we don’t know it. Contact support you need a password reset.
  • You can’t get LMI installed on your home computer. LMI Pro (the version we use) is well documented so check here for help. If all else fails, Contact support for help.
  • They are unfamiliar with 2FA or it doesn’t work on their phone. Contact support for help with your mobile phone.