MR. COOK UNINSTALLED AN ANTI-VIRUS PROGRAM THAT I WAS UNABLE TO UNINSTALL. HE SOLD AND INSTALLED A DIFFERENT ANTI-VIRUS PROGRAM.
COMPETENT. POLITE. WHEN MY EMAIL PROVIDER WOULD NOT DOWNLOAD THE ANTI-VIRUS UPDATES, HE CHECKED WITH THE ANTI-VIRUS COMPANY AND TRIED TO CHECK WITH MY PROVIDER (WHO DID NOT RESPOND TO HIM OR TO ME). FINALLY, HE FOUND A WAY FOR ME TO DOWNLOAD THE UPDATES DIRECTLY FROM THE ANTI-VIRUS WEBSITE. HE DID ALL THIS FOLLOW-UP WORK WITHOUT CHARGE.